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Terms and conditions of Vegs and Flowers

We can deliver packet seed to all countries within the EU! Our full range of seed is available on the website.

Guarantee

We aim to supply plants and other goods of the highest quality, carefully packed to reach you in perfect condition. Should you be at all dissatisfied with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods (plus carriage) as quoted on the website.

Order Despatch

Orders are despatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. Seasonal items such as plants are sent separately and estimated delivery times are stated against each variety both in our catalogues and on our website. You will receive an order acknowledgement email.
Small items are sent by Royal mail and larger items by courier. When ordering very large items (Marked) please provide your phone number so that the courier can contact you to make delivery arrangements.
Please note that when several items are ordered theymay not be delivered at the same time, e.g. seeds will be sent from our warehouse, whereas plants are normally sent directly from the nurseries.

Export Orders

We are able to despatch packet seeds only to (private) customers in all EU Countries. We regret that we are unable to accept orders for despatch outside the EU.

Payment

Payment will be taken at the time the order is placed. We accept payment for online orders by Visa, Mastercard, Maestro and Paypal. Cards are debited when the order is first processed, in order to avoid issues where credit & debit cards may expire before the date of delivery, and to keep administration costs to a minimum. Should any item become unavailable we will issue a full refund. 

Prices and VAT

Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.

Conditions of Sale

All scheduled seeds offered by us are guaranteed to comply at the time of delivery with E.U. Seeds Regulations currently in force. Information given about products is to the best of our knowledge, and is for general guidance only. All dimensions and capacities are approximate. Also please remember that environmental factors can affect plant growth.

Seed Quality

The germination and purity of all scheduled seeds comply with EU seeds legislation currently in force.

Complaints

It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.

Right to cancel

Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number. Alternatively, please complete and submit our Cancellation Form. This form is available on request to our customer service team, can be completed online or can be downloaded here to be completed and mailed in the post.

Effects of Cancellation

If you cancel your order for non-perishable or non-personalised goods after they have been delivered then please return them to us, at your own cost, within 14 days of cancellation. Please retain proof of postage. If the item is very large then we can arrange collection for you and will charge you for this at cost. We will reimburse you with all payments received, including the cost of delivery. We may make a deduction from the reimbursement for loss of value of any goods supplied if the loss is as a result of unnecessary handling by you. Please return the items in their original packaging.

The reimbursement will be made without undue delay and not later than:

a) 14 days after the day we received back from you any returned goods
b) (if earlier) 14 days after you provide evidence that you have returned the goods, or
c) If there were no goods supplied, 14 days after the day on which we were informed of your decision to cancel the order.

Customer Service

In the event of any query, or claim for goods lost or damaged in transit, please quote the Account Number or your full address. Contact our Customer Services Department.